The support team exists to give users the info they need to be successful with PostHog, and to deliver that information in a way which sparks joy.
As a team we value being hands-on, putting human needs above internal processes, and treating support as a product.
Check out our team page for more info.
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You can build a good company by focusing on getting lots of customers. To build a great company, you must delight your existing customers. This means that the journey doesn't simply end once we sign up a user - even more important is to ensure that PostHog is consistently delivering value for them. How we ensure amazing customer support It's easy for customers to reach us We have a few different routes for users to contact us. As an open source company, our bias is towards increasing the…